Return and Refunds Policy
At Sampangi Naturals, we value your satisfaction and strive to ensure that our natural products meet your expectations. If for any reason you are not satisfied with your purchase, our returns policy is designed to make the process simple and hassle-free.
Eligibility for Returns
Perishable Items (Vegetables)
- Returns or refunds are only accepted for damaged, spoiled, or incorrect items.
- Requests must be raised within 24 hours of delivery.
Non-Perishable Items (Pulses, Cold-Pressed Oils, Dry Fruits, Rice, Masalas):
- Returns or exchanges are accepted for damaged, defective, or incorrect items.
- Requests must be raised within 2 days of delivery.
Conditions for Returns
- The product must be unused, in its original packaging, and accompanied by the invoice or proof of purchase.
- Items purchased during a sale or with discounts are not eligible for returns unless defective or damaged.
Steps to Initiate a Return
Raise a Request
Contact our customer support team via email at care@sampanginaturals.com or call us at +91 98493 54565.
- Provide your order ID, a brief explanation of the issue, and, if possible, photographs of the product.
Approval Process
- Our team will review your request and notify you of the approval or rejection within 48 hours.
Return Pickup or Drop-off
- For approved returns, we will arrange a pickup or guide you on how to send the product back to us.
- Ensure the product is securely packaged to prevent damage during transit.
Refunds
Mode of Refund
- Refunds will be processed to your original payment method or issued as store credit, as per your preference.
Processing Time
- Refunds will be initiated within 7-10 business days of receiving and inspecting the returned product.
Shipping Costs
- If the return is due to an error on our part (damaged, defective, or incorrect item), we will bear the return shipping costs.
- For other reasons, return shipping costs will be deducted from the refund amount.
Exchange Policy
- Exchanges are applicable only for non-perishable items and subject to stock availability.
- Follow the same process as returns to initiate an exchange.
Non-Returnable Items
- Products that have been tampered with or are missing parts.
- Items not reported within the specified return window.
Contact Us
For any queries regarding our returns policy, feel free to reach out:
Email: care@sampanginaturals.com
Phone: +91 98493 54565
At Sampangi Naturals, your trust and satisfaction are our top priorities.
Thank you for choosing us.
